Refund policy

Returns & Refund Policy

We want you to feel confident shopping with The Bedspread Shop. Please read our returns policy carefully before making your purchase, particularly when purchasing bedding and other hygiene-sensitive products.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Change of Mind Returns

For eligible products, we offer a 30-day change-of-mind return period, starting from the date you receive your order.

To be eligible for a change-of-mind return, the item must be:

  • unused, unworn and unwashed

  • in its original condition

  • with all original tags attached

  • in its original packaging

  • accompanied by proof of purchase.

Return postage for change-of-mind returns is the responsibility of the customer. Original delivery charges are not refundable for change-of-mind returns.

Please contact us at info@thebedspreadshop.com.au before returning an item. Returns sent to us without first contacting our team may not be accepted.

Bedding & Hygiene-Sensitive Products

For health and hygiene reasons, we do not accept change-of-mind returns or exchanges on bedding, pillows or other hygiene-sensitive products.

This includes, but is not limited to:

  • Danish eiderdowns

  • quilts and doonas

  • sheets and sheet sets

  • pillowcases

  • quilt covers

  • pillows

  • mattress protectors and toppers

  • pillow protectors

  • other bedding or sleep products identified as hygiene-sensitive.

Please choose carefully when purchasing these products.

This restriction applies to change-of-mind returns only and does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you believe your item is faulty, damaged, defective or you have received the wrong product, please contact us at info@thebedspreadshop.com.au as soon as reasonably possible.

Where possible, please include your order number, a description of the issue and clear photographs showing the fault or damage. This helps our team assess the issue quickly.

We may need to inspect or assess the product before determining the appropriate remedy.

Depending on the nature of the issue and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.

Our hygiene exclusions, change-of-mind conditions and 30-day change-of-mind period do not limit your rights in relation to faulty products under Australian Consumer Law.

Returning a Faulty Item

Please contact us before sending a faulty product back so that we can provide return instructions.

For products that can reasonably be returned by post, the customer may initially be required to pay the return postage.

If the product is assessed and confirmed to be faulty or otherwise not compliant with the consumer guarantees under Australian Consumer Law, we will reimburse reasonable return postage costs. Please retain your postage receipt.

Where an item cannot reasonably be returned without significant cost due to its size, nature or the nature of the fault, please contact us before arranging transport so we can discuss the appropriate return or collection arrangements.

Exchanges

We do not offer exchanges for change of mind on bedding, pillows, Danish eiderdowns or other hygiene-sensitive products.

For eligible non-hygiene-sensitive products, please contact us within 30 days of receiving your order if you would like to request an exchange.

Customers are responsible for return postage and any postage costs associated with sending the replacement item for change-of-mind exchanges.

Alternatively, the fastest way to secure another product is generally to place a new order and return the eligible original item separately.

Sale Items

Sale, clearance and discounted items are not eligible for change-of-mind returns or exchanges unless otherwise stated.

This does not affect your rights under Australian Consumer Law where an item is faulty or otherwise fails to meet the consumer guarantees.

Special Orders & Custom Products

Special-order, custom-made or personalised products cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law if the product is faulty or does not meet the applicable consumer guarantees.

Gift Cards

Gift cards are not eligible for return or refund for change of mind.

Refunds

Once we receive your approved return, we will inspect the item and let you know whether the refund has been approved.

Approved refunds will be returned to the original payment method.

Please allow additional time for your bank, credit card provider or payment provider to process the refund after it has been issued.

Proof of Purchase

We may ask you to provide proof of purchase when requesting a return, exchange or remedy. This may include your order confirmation, receipt or other appropriate evidence of your purchase from The Bedspread Shop.

Questions About Returns

If you are unsure whether an item can be returned, please contact us before sending it back.

Email: info@thebedspreadshop.com.au

Our team will provide return instructions and let you know what information we require to assess your request.